Return & Refund Policy
Last Updated: October 24, 2026
Plain English TL;DR
All card sales are final. If the NFC chip is broken on arrival, send us a video within 7 days for a free replacement.
1. Physical Hardware (NFC Cards)
Because each CyberTap card is custom-printed with your specific branding, logo, and digital encoding, no returns, exchanges, or 'change of mind' refunds are allowed under any circumstances. Once an order has been sent to the printing facility, the purchase is final.
If your hardware arrives with a defective internal NFC chip, you are entitled to a full, free replacement. To claim this, you must strictly follow our protocol:
- Video Evidence: Record a clear video demonstrating the card failing to scan against a known, unlocked smartphone.
- Submission Window: Submit video proof and your Order ID within 7 business days of delivery.
- How to Submit: WhatsApp at +44 7767926031 or email support@cybertap.in
We do not issue cash refunds for defective hardware; we only issue replacements.
2. Software Unlocks & Digital Licenses
The CyberTap companion app manages features bundled with your physical card purchase.
Any fees paid to unlock digital features, activate a new physical card within the app, or unlock additional digital profiles are strictly non-refundable.
3. Custom Design Upgrade Fees
If you selected the Premium Custom Design (+₹500) upgrade during checkout, this fee compensates our internal design and engineering team for their dedicated time and labor to create a 1-of-1 aesthetic for your card.
This ₹500 fee is strictly non-refundable once the design process has commenced, regardless of whether you choose to cancel the physical card order prior to printing.
4. Failed Deliveries & Address Errors
We are not liable for packages that are delayed, lost, or returned to our facility due to incorrect shipping addresses, missing pin codes, or unreachable contact numbers provided by the user at checkout.
If a package is returned to us due to customer error, no refund will be issued. The customer must pay the applicable re-shipping fee to have the package dispatched a second time.